System Status
Some Systems Experiencing Issues
Last updated: Jul 16, 2026, 11:50 PM UTC
One or more systems are experiencing degraded performance
Component Status
| Component | Status | Uptime (30d) | Last Incident |
|---|---|---|---|
| API Gateway | Operational | 99.97% | 7 days ago |
| Dashboard | Operational | 99.95% | 12 days ago |
| KYC Verification | Operational | 99.92% | 3 days ago |
| KYB Business Lookup | Operational | 99.89% | 14 days ago |
| AML Screening | Operational | 99.94% | 5 days ago |
| Webhook Delivery | Operational | 99.91% | 9 days ago |
| Document Storage (S3) | Operational | 99.99% | 21 days ago |
| Identity Provider — Smile ID | Degraded | 98.45% | Ongoing — elevated latency |
| Identity Provider — IPRS Kenya | Operational | 99.85% | 18 days ago |
| Identity Provider — NIDA Rwanda | Operational | 99.78% | 25 days ago |
Recent Incidents
2026-06-22Degraded
Elevated latency on Smile ID document verification
Smile ID is experiencing higher-than-normal response times for document capture and biometric matching. We have engaged their support team and enabled fallback mock mode for affected regions.
14:30 UTCIssue detected — elevated latency >5s
14:45 UTCFallback mode activated for KE and UG
15:10 UTCSmile ID acknowledged — investigating
2026-06-18Operational
Brief dashboard unavailability
Dashboard experienced a 4-minute outage due to a database connection pool exhaustion. Auto-scaling kicked in and service recovered without data loss.
09:12 UTCOutage detected
09:16 UTCService restored — root cause identified
2026-06-10Operational
Scheduled maintenance — database migration
Planned maintenance window for Prisma schema migration. API remained available via read replicas. No customer impact.
02:00 UTCMaintenance started
02:23 UTCMigration completed — all systems green
Need help?
If you are experiencing issues not reflected here, contact our support team.